Privacy

Data Privacy Policy

US AND YOUR PRIVACY

If you are a client or subscriber of our mailing list, or simply visit our website, this privacy policy applies to you.   If you have been a client of our ecommerce, you should verify this privacy policy.   The person responsible for the processing of your data is VITALGRANA POMEGRANATE SL, provided with CIF: B54512132 and registered in: Commercial Registry of Alicante with the following registration data: Volume 3477 Folio 17- Sheet A- 122.645, and whose contact information is:

Address: 

  • C/ Extremadura nº 19, 03158 Catral (Alicante) 
  • Telephone number: 965723737
  • Contact fax: 966787045 
  • Contact email: info@vitalgrana.com

OUR RESPONSIBILITIES

If you are a customer, a visitor to our website or you haver registered in our newsletter, you must know that we are the controller of your personal data. This means that we determine how and why your data is processed.

YOUR RESPONSIBILITIES

 

  • Read this Privacy Policy
  • If you are our client, also check the contracts between us: they can contain more details about how we collect and process your data.
  •  If you provide us with personal information about other people, or if others give us your information, we will only use it for the specific reason for which it was provided. By submitting the information, you confirm that you have the right to authorize us to process it on your behalf in accordance with this Privacy Policy.

WHEN AND HOW DO WE COLLECT YOUR DATA?

From the first moment that you interact with us, we are collecting data.   Sometimes it provides us with data manually and at other times it is collected automatically.

Here is when and how we do this:

  • Data that you provide us: call us by phone, send us an email, sign contracts and invoice issuance, purchase products in our online store.
  • Data we collect: navigation and use of the web, receive our marketing email, sign contracts and invoice issuance, purchase products in our online store.

TYPES OF DATA WE COLLECT

  • Contact details 
    Your name, address, telephone number, email address,...
  • Data on purchases made in our online store 
    Your name, address, telephone number, email address, tax identification number,...
  • Data that identify it 
    Your IP address, login information, browser type and version, time zone settings, browser plug-in types, geolocation information about where you are, operating system and version ...
  • Data on how you visit our website 
    The route that runs through our website, products/services seen, page response times, download errors, how long it stays on our pages, what it does on those pages, how often and other actions,...

AND YOUR DATA CONFIDENTIAL?

We do not collect any sensitive information about you (such as racial or ethnic origin, political opinions, religious/philosophical beliefs, union affiliation, genetic data, biometric data, health data, information about your life or sexual orientation or criminal record) except when we have your specific consent, or when we have to comply with the law.

UNDER AGE?

On our Website our potential customer is not minors, and we do not knowingly collect any personal data from any person under 16 years of age.

HOW AND WHY DO WE USE YOUR DATA?

The data protection laws (Organic Law on Data Protection and General Data Protection Regulation) provide that we can only use your data for certain reasons and as long as we have a legal basis to do so. These are the reasons why we process your data:

  •     Customer Support 
    We notify you of any change in our service, resolving any doubts and questions raised by interested parties through live chat, telephone or email support, as well as processing payments and avoiding fraudulent transactions.

Legal basis for this data use: unequivocal consent of the individual and Contractual obligations

  • Marketing   (with your consent) 

Sending emails and messages about new products, offers and services.

Legal basis for this data use: unequivocal consent of the individual

  • Improve our Website

Test functions, interacting with feedback platforms and questionnaires, managing landing pages, heat mapping on our site, traffic optimization and data analysis and research, including the use of profiles and machine learning and other techniques on your data and in some cases using third parties to do this.

Legal basis for this data use: legitimate interest.

This is what each of these "legal bases" means:

  • Consent: You have given clear consent to process your personal data for a specific purpose.

However, you can change your mind at any time, revoking the consent previously granted, sending an email to info@vitalgrana.com

If you withdraw your consent, and if we do not have another legal basis to process your information, then we will stop processing your personal information. If we have another legal basis to process your information, then we can continue to make you subject to your legal rights.

  • Contractual obligations:   The processing of your data is necessary for effective and diligent compliance with the contract you have signed with us.
  • Legitimate interests:   The processing of your data is necessary for our legitimate interests or the legitimate interests of a third party, provided that those interests are not exceeded by your rights and interests. These legitimate interests are:

o Allowing us to improve, personalize or modify our services and communications

o Obtaining information on their behavior on our website

o Determine if marketing campaigns are effective

o Improve data security

In each case, these legitimate interests are only valid if they are not overcome by their rights and interests.

YOUR OPTIONS AND PRIVACY RIGHTS

YOUR OPTIONS 

You can choose not to provide us with personal information 
If you choose to do this, you can continue to use the website and browse its pages, but obviously we will not be able to process   requests for information without personal data.

You can disable cookies in your browser by changing your settings 
You can block cookies by activating a setting in your browser that allows you to refuse cookies. You can also delete cookies through the configuration of your browser. If you turn off cookies, you can continue to use the website and browse its pages, but the website will not work completely effectively. However, for more information about our cookies we recommend access to this page.

You can ask us not to use your information to marketing 
We will inform you (before collecting your data) if we intend to use your data for marketing and if there are third parties involved. In the event that you have consented to the advertising use of your data, at any time you can request an immediate termination by sending us an email to info@vitalgrana.com or from the mail you receive in the corresponding option.

YOUR RIGHTS 

The user has to VITALGRANA and may therefore exist in relation to the controller the following rights under the General Data Protection Regulation (RGPD):

  • Right of access: It is the right of the User to obtain confirmation of whether or not VITALGRANA is treating their personal data and, if so, to obtain information about their specific personal data and the treatment that VITALGRANA has carried out, as well as, among others, the information available on the origin of said data and the recipients of the communications made or foreseen therein.
  • Right of rectification: It is the right of the User to modify their personal data that prove to be inaccurate or, taking into account the purposes of the treatment, incomplete.
  • Right of withdrawal ("the right to be forgotten") : It is the right of the User, provided that the current legislation does not establish otherwise, to obtain the deletion of their personal data when these are no longer necessary for the purposes for which they were collected or treaties;the User has withdrawn his consent to the treatment and this does not have another legal basis; the User is opposed to the treatment and there is no other legitimate reason to continue with it; personal data have been treated illicitly; personal data should be deleted in compliance with a legal obligation; or the personal data have been obtained to a child under 14 years of age. In addition to deleting the data, the Data Controller, taking into account the available technology and the cost of its application, must take reasonable measures to inform those responsible who are processing the personal data of the interested party's request to delete any link to that personal data.
  • Right to the limitation of the treatment: It is the User's right to limit the processing of their personal data.
  • Right to data portability: Where the processing is carried out by automated means, the user is entitled to receive personal data in a structured format, commonly used and machine readable. Whenever technically possible, the responsible for processing the data transmitted directly to the other responsible.
  • Right of opposition: It is the right of the User to not carry out the processing of their personal data or to cease the treatment of them by VITALGRANA.
  • Right not to be subject to a decision based solely on automated processing, including profiling: It is the right of the User not to be subject to an individualized decision based solely on the automated processing of their personal data, including the elaboration of profiles, existing unless the current legislation establishes the contrary.

Thus, the User may exercise their rights by written communication addressed to the Responsible for processing with the reference "RGPD- VITALGRANA ", specifying:

  • Name, surname of the User and copy of the DNI. In the cases in which the representation is admitted, it will also be necessary the identification by the same means of the person representing the User, as well as the document accrediting the representation. The photocopy of the DNI may be substituted, by any other means valid in law that proves the identity.
  • Petition with the specific reasons for the request or information to which you want to access.
  • Address to effect of notifications.
  • Date and signature of the applicant.
  • Any document that certifies the request that formulates.

This application and any other attached document may be sent to the following address and / or email:

Postal address: 
Calle Extremadura nº 19, 03 158 Catral (Alicante) 
Email: info@vitalgrana.com

You have the right to file a complaint regarding our use of your information. First of all you can contact us to have the opportunity to address your concerns. If we fail in this, you can address any complaint to the Spanish Agency for Data Protection, either by calling their helpline or following the instructions on their website at https://www.agpd.es.

CONSERVATION OF DATA

Disaggregated data: The disaggregated data will be preserved without a deletion period.

Customer data of the online store: The period of conservation of personal data will vary depending on the service contracted by the customer. In any case, it will be the minimum necessary, being able to stay until:

  • 4 years: Law on Infractions and Sanctions in the Social Order (obligations in terms of affiliation, registrations, cancellations, payment of salaries ...); Arts. 66 and followinf of General Tax Law (accounting books ...);
  • 5 years: Art. 1964 Civil Code (personal actions without special term)
  • 6 years: Art. 30 Commercial Code (accounting books, invoices ...)
  • 10 years: Art. 25 Law on the Prevention of Money Laundering and Financing of Terrorism.

Subscriber information to the newsletter: From the moment the user subscribes until they unsubscribe.

Data of users uploaded by   VITALGRANA POMEGRANATE SL   to pages and profiles in social networks: Since the user offers his consent until he withdraws it.

SOCIAL NETWORKS

Presence in networks: VITALGRANA POMEGRANATE SL. It has profiles in some of the main social networks of the Internet.

Purpose and legitimacy: The treatment that VITALGRANA POMEGRANATE SL   will take place with the Data within each of the aforementioned networks will be, at the most, the one that the social network allows to the corporate profiles. So that, VITALGRANA POMEGRANATE SL may inform, when the law does not prohibit, its followers about their activities, presentations, offers, as well as providing personalized customer service.

Data extraction: In no case VITALGRANA POMEGRANATE SL will extract data from social networks, unless the user's consent is expressly and expressly obtained for it.

 

ARE THE DATA WE COLLECT SECURE?

We have physical, electronic and management procedures to safeguard and secure the information we collect.

And remember:

  • It provides personal data at your own risk: unfortunately, it is not guaranteed that data transmission is 100% secure
  • You are responsible for your username and password: keep them secret and safe!
  • If you believe your privacy has been violated, contact us immediately at info@vitalgrana.com

VITALGRANA POMEGRANATE SL adopts reasonably adequate security measures to detect the existence of viruses, brute force attacks and code injections. However, you should be aware that the security measures of computer systems on the Internet are not entirely reliable and that, therefore, VITALGRANA POMEGRANATE SL can not guarantee the absence of viruses or other elements that may cause alterations in the computer systems (software and hardware) of the user / client or in their electronic documents and files contained therein.

However, VITALGRANA POMEGRANATE SL It has an active security surveillance system that reports on each user activity and possible gaps in the security of user data.

In case any gap is detected, VITALGRANA POMEGRANATE SL commits to   inform users within a maximum period of 72 hours.

WHERE ARE YOUR DATA STORED?

The personal data we collect is processed in our offices in Catral (Alicante) and in any data processing facility operated by the third parties identified below.

By submitting your personal data, you accept that this transfer, storage or processing is done by us. If we transfer or store your information outside the EEA in this way, we will take the necessary steps to ensure that your privacy rights continue to be protected as described in this Privacy Policy.

Third parties that process your data

Technology companies often turn to third parties to help them host their application, communicate with customers, feed their emails, etc. We partner with third parties that we believe are the best in their field in what they do.

When we do this, sometimes it is necessary that we share your data with them so that these services work well. Your data is shared only when strictly necessary and in accordance with the safeguards and good practices detailed in this Privacy Policy.

Here are the details of our main external service providers, and what data they collect or share with them, where they store the data and why they need it:

  • Service provider: Google Analytics
  • Data collected/shared: uso de la web
  • Purpose: conocer el comportamiento del usuario en el sitio web y obtener estadísticas de su uso.
  • Processing place: Estados Unidos
  • Service provider: Google Ads
  • Data collected/shared: datos que te identifican
  • Purpose: conocer los usuarios que han visitado el sitio web para ofrecerle publicidad personalizada.
  • Processing place: Estados Unidos

  • Service provider: Facebook Ads
  • Data collected/shared: datos que te identifican
  • Purpose: conocer los usuarios que han visitado el sitio web para ofrecerle publicidad personalizada en la red social Facebook.
  • Processing place: Estados Unidos

  • Service provider: GetResponse
  • Data collected/shared: datos que te identifican, datos de contacto, uso de la web
  • Purpose: obtener los datos de contacto del usuario e información de navegación para enviarle correos electrónicos comerciales personalizados.
  • Processing place: Unión Europea
  • Service provider: Yandex
  • Data collected/shared: uso de la web
  • Purpose: obtener información de navegación del sitio web, comportamiento del usuario y conocimientos para optimizar la usabilidad.
  • Processing place: Rusia

VITALGRANA reserves the right to modify its Privacy Policy, according to its own criteria, or motivated by a legislative, jurisprudential or doctrinal change of the Spanish Agency for Data Protection. Changes or updates to this Privacy Policy will be notified explicitly to the User.

This Privacy Policy was updated on June 18, 2018 to adapt to Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the treatment of personal data and the free circulation of these data (GDPR).